What's The Process?
-
Design Your Sign
Send us your logo to receive a quote. Or order without waiting by using our customizer that will give you pricing instantly on text based signs.
-
Production & Testing
Once your design and order have been confirmed, your sign will go into handmade production with care. Once production is completed your sign will go through testing, to ensure you don't receive a faulty sign. It will then be securely packaged and shipped to you.
-
Free U.S. Shipping
You'll receive your sign anywhere from 7-14 business days after your order is placed. We also offer rush orders that you can expect to receive anywhere from 5-7 business days after ordering. If you’re local we offer pick up and meet ups for local orders, to skip the shipping time!
-
Get Your New Sign
Your sign will arrive ready to be placed on your wall. The package will include your new sign, a power supply to light up your sign, a remote (if purchased) that will allow you to turn the sign on and off and also adjust the brightness level of your sign. It will also include a wall mounting kit
FAQ
What are LED Signs
LED neon signs are modern alternatives to traditional glass neon signs. They are made using flexible LED lights that mimic the look of neon, offering similar brightness and color options but with increased durability and energy efficiency.
What does my LED sign include?
Your LED sign purchase includes the following items:
- LED Sign: The main product.
- Power Supply: The device that provides power to the LED sign.
- Mounting Hardware: A set of screws for wall mounting. Please note that only one type of screw is included, and additional hardware may be needed for other mounting options.
- Remote Control: A remote control for operating the LED sign (if purchased).
- Warranty: 1 year warranty.
If you have any questions about what's included with your LED sign, feel free to contact us.
How long do LED neon signs last?
LED neon signs are designed to last for up to 50,000 hours or more, depending on usage. This translates to over 5 years of continuous use.
Are LED neon signs safe?
Yes, LED neon signs are safe to use. Unlike traditional glass neon signs, LED neon signs do not contain mercury or other hazardous materials. They also operate at low voltages, reducing the risk of electrical shock.
Are LED neon signs waterproof?
Yes your LED can be made in waterproof for an extra fee.
How are LED neon signs installed?
LED neon signs can be installed using a variety of methods, depending on the size and location of the sign. They can be mounted directly to a wall, hung from a ceiling, or placed on a stand or frame
Can LED neon signs be dimmed?
Yes, LED neon signs can be dimmed to adjust the brightness level. This can be done using a dimmer switch or controller, allowing you to customize the sign's brightness to suit your needs.
When will I receive my LED sign?
Typically, once you’ve finalized your design and placed your order, production can take anywhere from 7 to 14 business days. For rush orders (extra fee) you can expect to receive your sign within 5-7 business days.
I’m having issues with my LED neon sign. What should I do?
If you're experiencing issues with your LED sign, please follow these steps:
1. Check the Power: Ensure that the sign is properly connected to a power source and that the power supply is functioning correctly.
2. Reset the Sign: Try turning the sign off and then back on again to see if this resolves the issue.
3. Check the Connections: Inspect the cables and connections to ensure they are secure and undamaged.
4. Disconnect the dimmer remote connection: If you have a dimmer remote connection attached to your sign, try removing that piece from the sign. Reconnect the sign without the dimmer remote connection to see if the problem resolves.
5. If the issue persists, contact us for further assistance. Provide us with clear pictures and videos about the problem to move forward, and we will guide you on the next steps to resolve the issue. We will make every effort to resolve the issue. If it can’t be fixed we will remake the exact same sign for you as long as it falls within the 1 year warranty window.
Does my LED neon signs come with warranty?
Yes, your regular LED Neon Signs come with 1 year warranty that covers manufacturing defects, premature failure, or damage during shipping. RGB Color Changing Signs, LED Neon Waterproof Signs, and Backlit Acrylic Signs will also have 1 year warranty.
Refunds & Return Policy?
Q: Can I get a refund or return my LED sign?
A: We do not offer refunds or returns for LED signs due to the custom nature of the product.
Q: What if my LED sign arrives damaged?
A: If your LED sign arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement at no additional cost.
Q: What if my LED sign is faulty?
A: If your LED sign is faulty, please contact us with details of the issue. We will assess the problem and provide a replacement if necessary.
Q: Can I cancel my order for an LED sign and get a refund?
A: Orders for LED signs cannot be canceled once they are placed, as they are custom-made products.
Q: Is there a warranty on LED signs?
A: Yes, we offer a warranty on our LED signs for manufacturing defects. Please contact us if you encounter any issues with your sign.
Q: Can I make changes to my LED sign order after it’s been placed?
A: Changes to LED sign orders are not permitted once production has started.
Q: What if I’m not satisfied with my LED sign for reasons other than damage or faults?
A: If you’re not satisfied with your LED sign, please contact us to discuss your concerns. While refunds or returns are not offered, we will do our best to address any issues you may have.